Frequently Asked Questions
Everything you need to know about ordering, shipping, and payments
Shipping & Delivery
When do we ship?
We ship daily, nationwide, using J&T Express.
Luzon & Mindanao: 5-7 days
Visayas: 2-5 days
Order confirmation & email receipt
Once your order is confirmed, we'll send you a confirmation email. Please double-check your inbox (and spam/junk folder) in case it landed there.
Payment Options
What payment methods do you accept?
We currently accept GCash payments only via our website.
How do I pay via GCash?
During checkout, a GCash QR code will appear. After paying, please screenshot the successful transaction — this serves as your proof of payment.
We only need the 13-digit Reference Code, but if there's a problem, we may ask you to send the screenshot via email to verify your transaction.
Order Tracking
When will I get tracking info?
Once your order ships, we'll email you the shipping and tracking information.
If you don't see that email, please check your spam/junk folder. If you still can't find it, get in touch and we'll help track your order.